LG Electronics USA, Inc. Customer Support Rep- Air Solutions in Alpharetta, Georgia

Customer Support Rep- Air Solutions

Location Alpharetta, Georgia

Department (Org 2) AS CAC S20212

Job Requisition 21861

Company:

LG Electronics U.S. (LGEUS)

Job Function:

Sales

At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.

Talk about a mantra. Life’s Good with LG!

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

The Air Solutions Team is looking for an Customer Support Representative to handle order processing & new account set-up. This role satisfies all customer requests promptly and professionally by ensuring customer Purchase Orders are setup in B2B GERP system within the company set deadlines in an accurate manner. The Order Entry Specialist will also communicate with customers on any purchase order entry questions to expedite the entry process.

Responsibilities:

  • Receive and process (data entry in GERP system) incoming purchase orders fromLED / Lighting customers with the full understanding of model numbers, pricing structures.

  • Assist customers with order updates (Ex: Tracking numbers, order status, and lead times), customer complaints and preparing paperwork.

  • Enter project pipeline data in B2B GERP system and monitor open orders until order is fulfilled and expedite order processing when needed.

  • Provides Administrative Support to the Sales Team as assigned. (Ex: Maintaining internal files and documentation)

  • Communicates and interacts effectively with customers, peers and other departments at all levels of the organization.

  • Performance will be measured by order data accuracy, timely processing and maintaining a good overview and planning of newly received orders.

ESSENTIAL REQUIREMENTS:

They must have solid Salesforce.com skills and ideally, understand the general concepts of Customer Relationship Management (CRM). Most importantly they should be proactive, organized and logical.

  • 3-5 years of sales support and/or order management; or equivalent combination of education and experienceAttention to detail and strong organizational skills

  • Great communication skills with enthusiastic personality

  • Computer literate and proficient in standard office applications Word, Excel and Outlook

  • Strong problem solving skills, data and software applications

LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.