LG Electronics USA, Inc. Assistant Manager - Field Services in Huntsville, Alabama

Assistant Manager - Field Services

Location Huntsville, Alabama

Department (Org 2) Field Service I40026

Job Requisition 21989



Job Function:


At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.

Talk about a mantra. Life’s Good with LG!

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry leading benefits including 100% company paid premium medical, dental and vision benefits, an employer matching 401K, ten paid holidays per year, and paid time off; Come join the team!

Position Summary

The DMS Operations Assistant Manager assists in leading day-to-day operations, and participates in the strategic guidance of the admin operations team by coordinating agent work flow to assist LG’s in field techs and DMST Management. The team’s role includes schedule management, pending service call follow up and resolution, routing, parts reconciliation and other administrative tasks for over 250 field service technicians in multiple Metropolitan areas.

Key Responsibilities

  • Providing daily management and guidance for up to 14 internal agents to achieve team goals/expectations

  • Ensures team compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity

  • Work closely with other colleagues and departments to develop and implement operational strategies to win while executing brand strategies

  • Assist in orientation and training coordination for both internal agents and in field technicians

  • Preparing reports and updates to upper management on team activities, processes and procedures ​

Education/Experience (related experience)

  • Degree in relevant field or equivalent experience required

  • Demonstrated experience using Microsoft Office (e.g.: Excel, PowerPoint, etc.)

  • Strong written and verbal communication skills

  • Strong problem solving skills

  • Strong project management skills

LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.