LG Electronics USA, Inc. Quality Analyst in Huntsville, Alabama

Quality Analyst

Location Huntsville, Alabama

Department (Org 2) CS TS I40004

Job Requisition 21703

Company:

LG Electronics Alabama Inc. (LGEAI) - Service

Job Function:

Customer Service

At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.

Talk about a mantra. Life’s Good with LG!

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry leading benefits including 100% company paid premium medical, dental and vision benefits, an employer matching 401K, eleven paid holidays per year, and paid time off; Come join the team!

Position Summary

Under general supervision the Quality Analyst, applies a professional level of analytical and reasoning skills to conduct data analysis, system evaluation, and product assessment to identify quality trends and areas for improvement with assigned products.

Key Responsibilities

  • Gather and analyze product quality data from the field that is related to customer service calls, repairs, and returns in order to identify quality issues or unexpected symptoms of products

  • Act as liaison between factory and customer service to expedite communication on quality issues, and work closely with manufacturing engineers to provide solution

  • Research competitor products to understand if similar quality issues are found within the market, and utilize information to aid in determining how improvements can be made to the company’s products to increase overall quality

  • Test various components of quality control programs through data analysis, system evaluation, product assessment, product disassembly, and parts inspections to ensure conformity to specifications

  • Document quality issues for management review, prepare reports and report findings at various meetings and work groups

  • Perform audits to assure established standards of quality are maintained, and assist in the development of new quality measurement methods and procedures

  • Frequently review service bulletin to have accurate information available, including repair parts and service manuals, etc.

  • Other duties as assigned

Education/Experience (related experience)

  • Bachelor’s degree

  • Minimum 5 years field experience as it relates to the position

  • Superior level of knowledge in Microsoft Excel and PowerPoint

  • Strong analytical, organizational, and multitasking skills

  • Ability to communicate technical and non-technical information clearly

  • Must be able to work and interact with all levels of personnel

  • Bilingual in Korean and English

LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.